Support
Contact us
Email contact@noboru.ai. We are a small team and we answer by email. Business and Agency customers get priority support.
To help us fix things faster, please include:
- the address of your website and which page it is about;
- what you expected and what happened instead;
- a screenshot, and the title of the change in your inbox if there is one.
Never send passwords, access tokens or card numbers.
Common questions
How do I undo a change?
Open the change in your inbox in the app and choose Revert. In Slack, WhatsApp or Telegram, send live to see what went live, then undo 1 (or the number shown). Every change that went live can be undone.
How do I approve or reject a change?
In the app, open the change and choose Approve or Reject. In chat, tap Approve or Reject on the message Noboru sends, or send pending to list what is waiting. When you reject, a short note on what was wrong teaches Noboru what you like.
How do I connect Slack, WhatsApp or Telegram?
In the app, open Settings and find Chat with Noboru. Slack is added to your workspace with one click. For WhatsApp and Telegram the app shows a one-time code and a button that opens the chat with the code already filled in. Codes work for 15 minutes.
How do I disconnect a channel?
In Settings, under Chat with Noboru, choose Disconnect next to the person or workspace. You can also send disconnect in the chat. Noboru then stops messaging you.
Why does Slack say the app is not approved by Slack?
Slack shows this for every app that is not yet listed in the Slack Marketplace. The permissions Noboru asks for are the ones listed on the install screen: it posts messages, opens a direct message with you, reads the direct messages you send to it, and handles the /noboru command. It does not read your channels.
Why did the bot not answer?
Check that your chat account is connected in Settings. WhatsApp only allows Noboru to write first within 24 hours of your last message, so send it any message, for example status, and it will reply. If it still does not answer, email us.
How do I change or cancel my plan?
Open Settings in the app and choose Manage billing, or email us.
How do I ask for my data to be exported or deleted?
Email contact@noboru.ai from the address of your account. See our privacy policy for your rights and what we store.